- Welcome members, guests, and visitors warmly, courteously, and with a smile.
- Handle telephone calls, emails, enquiries, and messages professionally.
- Manage reservations, bookings, appointments, and reception records.
- Manage online accommodation reservations through platforms such as Booking.com, Agoda, and other online travel agencies (OTAs).
- Monitor bookings, room availability, cancellations, modifications, and guest enquiries across booking platforms.
- Provide accurate information on club facilities, accommodation, events, and services.
- Handle guest check-ins and check-outs where applicable.
- Maintain a neat, organised, and professional reception area.
- Coordinate with other departments to ensure seamless service delivery.
- Handle complaints and feedback with patience, empathy, and professionalism.
- Maintain accurate records and uphold confidentiality.
- Perform any other duties as assigned by the Club Management.
Receptionist
Deliver a warm, welcoming, and courteous front desk experience for members and guests
Closed
Station: Nyeri Club
Full-Time
This application deadline has passed — see the openings below for current roles.
Background
At Nyeri Club we believe life is a continuous pursuit of growth, strength, and balance. Every day brings new challenges for evolving personal styles. Whether you’re perfecting your swing, building endurance in the gym or finding peace in the sauna, every corner of our club is designed to help you push boundaries and discover your potential.
Duty Station
Nyeri Club
Reports To
General Manager
Date of Issue
21 October, 2026
Closing Date
26 October, 2026
Section A: Job Description
Purpose of the Job
Nyeri Club invites applications from suitably qualified, professional, and customer-focused individuals for the position of RECEPTIONIST. We are looking for a warm, welcoming, and courteous individual who naturally wears a smile, enjoys interacting with people, and is committed to delivering an excellent member and guest experience. The ideal candidate should have experience managing reservations through online booking platforms.
The role
Duties and Responsibilities
Qualifications
Knowledge and Skills Required
The Jobholder must possess:
Education & Experience
- Certificate or Diploma in Front Office Operations, Hospitality customer service, Business Administration, or a related field.
- A minimum of two (2) years' experience in a similar receptionist or front office position in a 4-star rating hotel or higher.
Competencies & Skills
- Demonstrable knowledge and practical experience using online booking platforms, including Booking.com, Agoda, and other accommodation reservation systems.
- Ability to manage online reservations, room availability, cancellations, and booking enquiries accurately.
- Warm, friendly, and courteous demeanour, with a naturally welcoming smile.
- Excellent communication and interpersonal skills.
- Strong customer service skills and a genuine passion for people.
- Proficiency in computer applications and office systems.
- Professional grooming, a positive attitude, and excellent telephone etiquette.
- Ability to multitask, remain calm under pressure, and work effectively in a team.
How to apply
Application Process
Submission Requirements
Interested candidates should submit their application letter, detailed CV, copies of academic and professional certificates, and at least three (3) contactable referees, preferably former supervisors or line managers, to:
Required documents to include in your application:
- Application letter
- Detailed CV
- Copies of academic and professional certificates
- At least three (3) contactable referees, preferably former supervisors or line managers
Submit via Email
[email protected]Application Deadline
26th October 2026
Club Address & Contact
P.O. Box 74 – 10100, Nyeri, Kenya · (+254) 024129289
Ready to join our team?
Applications Are Closed
The closing date for this role has passed and applications are no longer accepted. You are still welcome to send a speculative CV for future openings.